Advantage Ontario Online Learning Hub

Melissa Norman is currently the Manager, Quality Improvement and RAI at the Perley and Rideau Veterans’ Health Centre, a 450-bed long term care home in Ottawa. She provides leadership in the areas of quality improvement, enterprise risk management, RAI-MDS, accreditation, organizational performance and business planning. Melissa holds a Masters in Health Administration from the University of Ottawa, is LEAN green belt certified, RAI certified and has completed the IDEAS Advanced Training Program in Quality Improvement sponsored by the Ministry of Health and Long-Term Care.

Mary has over 35 years’ experience in the field of seniors’ care and services in both government and the private sector. She has held executive and senior leadership positions with varied portfolios focused on seniors’ care and services involving long-term care home regulatory oversight (compliance and enforcement), strategic and operational policy development, project management, privacy, corporate and crisis communications, and government relations.

John has held a variety of roles over his 25 years of experience in health care and regulation. He was the Executive Director of the Joint Policy Planning Committee, a partnership between the Ontario Ministry of Health and the Ontario Hospital Association. He also spent 5 years as General Counsel and Director of Enforcement with an Ontario Regulator. Before starting his own firm, John was the leader of the Regulated Professions and Industries group at a Bay Street law firm in Toronto.

Dr. Rebecca Greenberg is a nurse and bioethicist with two decades of experience in healthcare. Dr. Greenberg has spent most of her career working in variety of settings including the hospital sector, child welfare, and long term care, with a focus in academic hospitals including The Hospital for Sick Children and Sinai Health. She is committed to helping individuals and organizations navigate ethically difficult decisions. Dr. Greenberg has acted as a Chair and Vice-Chair to several Research Ethics Boards. Dr. Greenberg has a proven track record in research as an Adjunct Professor at the University of Toronto. She developed and directed The Fellowship in Neonatal-Perinatal Ethics with the Toronto Centre for Neonatal Health and the University of Toronto – the first of its kind in Canada. Dr. Greenberg is committed to education and sharing her research through speaking internationally, publishing research papers, editing books, and being featured in the media.